Contact
Contact Vape Cloud
Order questions, shipping, product advice, price matching or a store enquiry. Email, call, or use the form at the bottom of this page.
info@vapecloud.ca
Best for order questions. Include your order number.
Phone
705-855-1834
Or call any store directly; numbers are on each store page.
In person
25 stores across Ontario
Open seven days a week. Staff can help with devices, pods and returns.
Quick answers before you write
Where is my order?
Shipping confirmations include a tracking link. Most Ontario orders arrive in 1 to 3 business days; the rest of Canada in 2 to 7. See the shipping policy.
Returns and defective devices
Check the refund policy, then email us with your order number and a short description or photo of the problem.
Price matching
Send proof of the lower price and the product link. The conditions are on the price matching page.
Which product should I buy?
Start with our guides to the best disposable vapes and choosing a disposable, or ask in store.
Rewards points
Points, tiers and redemption are explained on the rewards program page.
Send us a message
Use the form below. Include your order number if your question is about an order, and the store name if it is about a specific location. You must be 19 or older to purchase vaping products.
